AutiVex

How Verified Feedback Works

The Verified Feedback Layer is AutiVex's premium system for adding verified context to reviews. It helps businesses get clarity on disputed or high-stakes reviews while protecting reviewer privacy.

What is Verified Feedback?

When an Enterprise or Insurance partner requests verified feedback on a review, the reviewer is invited to verify their identity (via Stripe Identity) and provide structured additional details. If they complete verification, the review receives a "Verified Feedback" badge. The reviewer's personal identity is never shared publicly or with the business.

What Gets Verified

  • Reviewer is a real person (identity verification through Stripe)
  • Structured additional details are provided (reference numbers, dates, locations)
  • AI credibility checks passed (coherence, consistency)

What Does NOT Get Verified

  • Factual accuracy of claims made in the review
  • That a transaction actually occurred (unless proof is uploaded)
  • The reviewer's personal identity (kept strictly private)

Privacy Guarantees

How Verification Works

  • Stripe Identity verifies you are a real person using document verification
  • AutiVex only receives a verified/not-verified status
  • Once verified, you can skip this step for future requests

What We Never Store or Share

  • Your ID documents, photos, or selfies
  • Your name, address, or date of birth from documents
  • Any personal data extracted during verification

How Verification Holds Work

When Can a Review Be Placed on Hold?

A review can only be placed on "Verification Hold" if AutiVex's AI determines it meets specific risk criteria. Businesses cannot hide reviews unilaterally.

Fraud signals detectedSevere allegations (scam, safety)Coordinated attack patternsInsurance/legal claim disputes

What Happens During a Hold?

  • • Review content is temporarily collapsed (not deleted)
  • • A public placeholder explains the hold and shows the deadline
  • • The reviewer has 14 days to verify or respond
  • • After 14 days, the review is automatically restored

After the 14-Day Period

Verified

Review restored with badge

Declined/Expired

Review restored, marked "Unverified"

Policy Violation

Removed (AI automated only)

Fairness Rules

For Businesses

• Cannot hide reviews by requesting verification alone

• Monthly quota limits prevent overuse

• Same rules apply regardless of review rating

• Abuse patterns are automatically detected

For Reviewers

• Can always decline verification

• Identity is never shared with anyone

• Review remains visible (with labels)

• Can report abuse of the system

Preventing Abuse

  • Quota Limits

    Businesses have monthly request limits based on their plan

  • Pattern Detection

    Targeting only negative reviews triggers warnings

  • One Request Per Review

    Businesses cannot repeatedly request verification

  • Automatic Throttling

    Excessive use results in temporary restrictions

Frequently Asked Questions

What if I decline or ignore the verification request?

Your review will be restored after the hold period expires. It will display an "Unverified" label and may have reduced weight in aggregate calculations. The business cannot see your identity regardless of your choice.

Is my identity shared with the business?

Never. Stripe Identity verifies you are a real person and returns a pass/fail status. No documents, photos, or personal details are shared with the business or stored by AutiVex beyond a reference token.

Can businesses hide reviews by requesting verification?

No. A review can only be placed on "Verification Hold" if AutiVex's AI determines it meets specific risk criteria (fraud signals, severe allegations, coordinated attack patterns). If the AI does not approve a hold, the review remains fully visible with a "Verification Requested" label.

Questions?

Our support team is available 24/7 to help with any questions about the Verified Feedback system.